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An introduction to the Dashboard

An overview of the Decision Engine dashboard

Adrian Davies avatar
Written by Adrian Davies
Updated over 8 months ago

The NestEgg Decision Engine dashboard helps Loan Officers turn around loan applications quickly. Highlighting the most important data about an applicant, Loan Officers can focus on what matters most.

The Decisions List

The place to start is the decisions list:

Working from the left, decisions are displayed in the order that they've arrived. Decisions can be sorted in reverse order. As a result, it's easy to view the applications that have been outstanding the longest.

After the applicant name, the automated decision result is shown: accept, refer or decline. Open Banking only decisions may show pending. This means that an Open Banking connection has been requested, but not yet provided by the applicant.

The next three columns highlight issues with ID, credit and affordability checks:

  • A green tick means no rules have been triggered. The recommendation is accept.

  • Amber exclamation marks indicate a refer rule has triggered.

  • A red cross shows a decline rule has been triggered.

Source indicates from where the application originated. For example, if an application was manually entered into the Dashboard, the source would be 'Dashboard'. Sources might include website for online applications, a mobile app or the NestEgg Broker platform.

The assignee column indicates which Loan Officer is working that application.

Applications can be assigned individually or in bulk. This might be used, for example, if a Loan Officer is taken ill. Additionally, loans might be assigned if a particular Loan Officer is responsible for reviewing certain types of application (e.g. loans above a certain value or those that originate from a particular source).

An application in detail

Clicking on an application opens a highly detailed assessment of its risk.

It’s easy to move between decisions on the left hand column and see the results on the right hand side of the screen.

Summary decision

The decision is summarised by showing the value applied for and what the result would have been across different value bands.

In the example below, Band A was used for this decision. However, the loan would have also been an accept in Bands B and C. Band D (for £10k and over) would be a refer.

The applicant tab

The applicant tab shows information about the person applying for a loan.

  • Personal: Information about the applicant, including name, address and contact details

  • Demographics: Lifestyle classification for the applicant

  • Job: If working, job title and employer

  • Financial: Self-declared net income

The credit tab

The credit tab shows the overall risk of an applicant, calculated debt ratios, repayment history and any legal action taken against the borrower.

  • Risk: the credit score, credit score reasons, details about the electoral roll and search history

  • Indebtedness: the monthly, annual and revolving debt ratios are calculated and shown

  • Payments: Details of active accounts, paid accounts, missed payments and defaults

  • Legal actions: Any information about County Court Judgements and insolvencies

The affordability tab

The affordability tab provides information about the applicant's income and expenditure.

A Loan Officer can also view transfers between accounts together with a running balance of each connected account. There are warnings about disposable income and low running balances.

  • Income: Details about the applicant’s income, income type and trends are shown. Any rules triggered in relation to income are shown.

  • Spend: Information about the applicant’s spending patterns and trends are provided. Rules relating to spending that are triggered will be shown here.

  • Transfers: Trends and data for the transfer of money in and out of accounts over the period of the connection are detailed.

  • Balances: the running balance of each connected account is provided. You can view transactions on a day to day basis.

  • Warnings: credit and Open Banking data are combined for affordability alerts.

  • Accounts: Details of the accounts connected, account numbers, owner details etc.

  • 50/30/20: How the applicant is spending their money in line with the 50/30/20 budgeting rule.

  • Uploads: these include bank statement or payslips.

Rules are split into different types to make navigation easy:

The history tab

History provides an audit trail of actions relating to the decision, including attempts to access Open Banking.

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