Overview
The Decision Turnaround feature in the Dashboard is designed to help loan officers quickly identify applications that have been waiting for a decision for a protracted period of time.
By highlighting outstanding applications based on how long they have been awaiting a decision, this feature supports better prioritisation of work, reduced turnaround times, and improved operational efficiency.
At a glance, Decision Turnaround provides visibility of applications that are approaching or exceeding your organisation’s decision turnaround targets, helping ensure that no application is overlooked.
Where to find Decision Turnaround
Decision Turnaround is available on the Decisions list page.
It appears alongside the existing Status and Outcome dropdown filters, as an additional time-based filter.
How the Decision Turnaround filter works
The Decision Turnaround filter is presented as a set of three radio buttons:
All
Time period 1 (for example, 24–48 hours)
Time period 2 (for example, 48+ hours)
Alongside the filters, the Dashboard displays the number of applications that fall into each time period, giving an immediate indication of backlog and urgency.
To keep the interface clean, counts are capped at 50+. If you hover over the count, a tooltip will appear showing the actual number of applications in that category.
Filtering applications
Selecting Time period 1 will display only applications that fall within the first configured time range (for example, applications received between 24 and 48 hours ago).
Selecting Time period 2 will display only applications that are older than the second configured threshold (for example, applications received more than 48 hours ago).
Selecting All will display all outstanding applications, regardless of age.
The time shown is based on the total elapsed time since the application was received, not working hours.
Interaction with Status and Outcome filters
Status filter
Decision Turnaround works only in conjunction with pending applications.
If the Status dropdown filter is set to In-progress, the Decision Turnaround filters are active and can be used to refine the list.
If the Status dropdown filter is set to Complete, the Decision Turnaround filters are not applicable and are therefore disabled and non-interactable.
Outcome filter
The Outcome filter options are All, Accept, Refer, Decline, and Pending. The Decision Turnaround filters work in combination with the Outcome filter:
Changing the Outcome filter will adjust the counts and the display of applications in the time-based filters.
For example, if the Outcome filter is set to Accept, the Decision Turnaround filter will only show applications with an Initial decision of Accept, and the counts for each time period will reflect only these Accept decisions.
Similarly, selecting any other Outcome will filter the time-based counts and lists accordingly.
This allows you to combine Outcome and turnaround time to quickly focus on the applications that matter most.
Configuring the time periods
The two time periods used by the Decision Turnaround feature are fully configurable and work together to define how applications are grouped by age.
To update them:
Go to Settings
Select Account
Open the Platform tab
Locate Dashboard → Decision turnaround
Here you can configure:
Turnaround target – sets the lower limit for the first time-based filter
Turnaround warning – sets the upper limit for the first time-based filter
How the time periods are calculated
When both values are enabled, they work as a range:
Time period 1 includes applications that fall between the turnaround target and the turnaround warning
Time period 2 includes applications that are older than the turnaround warning
For example:
Turnaround target: 24 hours
Turnaround warning: 48 hours
This results in:
Time period 1: applications received 24–48 hours ago
Time period 2: applications received more than 48 hours ago
Both values are selected from a dropdown menu and apply to all users within the organisation.
Disabling the turnaround warning
If the Turnaround warning is disabled, only the Turnaround target is used.
In this scenario:
A single time-based filter is shown
The filter represents applications that are older than the turnaround target (for example, 24 hours+)
This allows you to focus solely on applications that have exceeded their primary turnaround expectation.
Use case and benefits
Primary use case
Decision Turnaround is intended to support loan officers and operational teams by:
Highlighting applications that require urgent attention
Enabling quick filtering to older, higher-risk delays
Supporting day-to-day prioritisation of workloads
Operational benefits
Using Decision Turnaround can help you to:
Reduce overall decision turnaround times
Improve consistency in how applications are processed
Increase operational efficiency by focusing effort where it is most needed
Growth impact
From our investigations, credit unions with the lowest decision turnaround times are consistently the ones experiencing the strongest growth. Faster decisions improve the applicant experience, reduce drop-off, and enable organisations to serve more members effectively.
By making delays visible and actionable, Decision Turnaround plays a direct role in supporting sustainable growth.