When you're ready to approve a loan application, you'll have the opportunity to confirm or adjust the final loan details before the decision is recorded. This ensures your records accurately reflect what was actually offered to the member.
Accepting a decision
When you select Accept on any loan application—whether it was initially recommended as Accept, Refer, or Decline—a modal will open displaying the current loan details:
Loan Product
Amount
Frequency (repayment frequency)
Term
APR
Editing loan details
If the final loan offer differs from what the applicant originally requested, you can update the details to match what was actually approved:
Click the Edit toggle in the top right of the modal
Modify any of the loan details as needed
Enter a reason for accepting the application in the Reason box (required)
Click Accept to confirm
Note: The Reason box must be completed even when loan details haven't been changed.
If you notice a mistake before accepting, simply click Cancel. The decision won't be recorded, allowing you to try again.
Why edit loan details?
Members don't always receive exactly what they applied for. Common scenarios include:
Moving the applicant to a different loan product
Approving a different loan amount than requested
Offering alternative repayment terms
Recording these changes ensures your analytics reflect actual lending decisions and maintains accurate records for compliance and reporting purposes.
Viewing original vs. final details
Once you've accepted a decision with edited details, the system maintains a complete record of both the original application and the final offer.
Decision summary
The decision summary at the top of the application updates to show the final loan details. To view what the applicant originally requested, hover over the information icon (ⓘ) next to each field. A tooltip will display "Applied for:" followed by the original values.
History tab
The History tab provides a complete audit trail showing:
Who processed and accepted the decision
When the decision was approved
What changes were made to the loan details
Original values alongside the updated values
This side-by-side view makes it easy to see exactly what changed between the initial application and the final offer.
Declining and withdrawing applications
While accepting is the primary action covered in this article, you can also:
Decline an application at any stage if it doesn't meet your lending criteria
Withdraw an application if the member no longer wishes to proceed or fails to respond to communications
For more information about these options and how they affect your decision records, see Final loan status.